Mobile / Sports
This page collects the questions we hear most from new accounts — covering how to fund your wallet using GCash or GrabPay, how to switch between live tables and slot rooms, and where to reach support when something looks off. Every answer here reflects how the account actually works, so you can get oriented without guessing.
New accounts tend to hit the same three walls: they are not sure how to add funds, they do not know which game mode to pick first, or they cannot find the right support channel when something goes wrong. This FAQ addresses each of those directly. For wallet questions, the answers focus on GCash and GrabPay because those are the payment rails 7spino has configured for Philippines accounts — you will see both listed inside your account dashboard after you log in. For game-mode questions, the answers explain the practical difference between joining a live dealer table and opening a self-paced slot like Candy Baby or Bingo Golden Ball so you can choose the right room for how much time you have. Support answers point you to the exact channel to use depending on your situation. Availability of all features depends on local law and eligible regions. If a question you have is not covered here, the support section at the bottom of this page shows where to reach our team.
The lobby is organized around four distinct game categories, each accessible from the main navigation without switching accounts or wallets. Live dealer tables, self-paced slots, table games, and sports betting — including basketball markets covering PBA and NBA — sit under the same login. Your transaction history for all four categories is visible in a single account dashboard, so you do not need to track activity across separate panels. The same GCash or GrabPay wallet you used to fund the account works across every category.
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When an answer in this FAQ does not fully resolve your situation, there are three direct routes to our support team. Choose the channel that matches your question type — live chat works well for account access issues that need a quick back-and-forth, while email suits document submissions or wallet verification requests where you need a record of the exchange. All support routes are staffed for Philippines accounts, and the current availability status for each channel is shown after you log in.
Open the chat widget from any page inside your account. It connects you directly to the support team for questions about account access, wallet status, or a game round you need clarified. Response time varies by queue; the current wait indicator is shown in the chat panel.
Use email for wallet verification requests, GCash or GrabPay deposit records, or any issue where you need an attachment reviewed. Send your account details and a clear description of the problem. Our team replies to the address registered on your account.
The Help Centre inside your account dashboard covers step-by-step account management topics — password resets, transaction history exports, and game-category navigation. Check there first for procedural questions before opening a live chat or email thread.
Every answer on this page reflects the actual account flow and lobby configuration for Philippines-eligible regions. We do not publish support hours or processing timelines we cannot stand behind, and we do not name features that are not live in your account. If something changes — a payment route, a support channel, a game category — this page is updated to match. Availability of all features depends on local law and eligible regions.
Each FAQ answer describes the path you will actually see when you log in. We do not publish theoretical steps — if the answer says to check your account dashboard, that is the exact location where the information appears, not a redirect to a generic help article.
GCash and GrabPay are the confirmed payment rails for Philippines accounts. Deposit and withdrawal steps described here reflect what the account screens show. Limits and verification requirements are displayed inside your account at the point of transaction.
Game-related answers cover categories and mechanics we can verify in the lobby — live dealer tables, slots, table games, sports betting. We do not invent RTP figures; where a studio like Pragmatic Play or Habanero publishes RTP data, that figure appears on the individual game screen.
The support channels named in this FAQ are the ones active for your account region. If a channel is unavailable in your region, it will not appear in your account dashboard. We do not list channels we cannot route your query through.
The practical difference between live dealer tables and self-paced slots comes down to pace and session control. A live table — like Golden Baccarat Live — runs on a dealer's schedule; you join a round already in progress and bet within the time window shown on screen. A self-paced slot like Candy Baby or Mines Pinoy moves only when you do, which suits shorter or interrupted sessions. Sports betting, including basketball markets, sits in its own section and follows match schedules. Across all three modes, your account wallet, GCash or GrabPay deposit history, and support access remain exactly the same — one login, one transaction record, one support route.
Round timing is set by the dealer, not by you. You join between rounds and place bets within a countdown window. Golden Baccarat Live is a clear example — the pace is fixed, and the social element of a real studio table is part of the experience.
You control every spin. Games like Candy Baby and Mines Pinoy run only when you interact with them, so a five-minute session or a ninety-minute one is equally valid. RTP data appears on the game screen where the studio has published it.
Basketball — PBA and NBA markets — is the primary sports category. Markets open and close around match schedules. Odds are shown on the betting screen; we do not publish them in advance outside the live markets panel.
One account covers live tables, slots, and sports. Your GCash or GrabPay wallet funds all three. Transaction history for every game mode is in the same dashboard. Support routes — live chat, email, Help Centre — work regardless of which mode you were using.
These are the structural features most relevant when you are navigating the account for the first time — not marketing language, just the concrete elements that shape how the lobby, wallet, and support actually operate. Each one is something you can verify after logging in, without needing to contact support first.
Your account wallet covers all four game categories — live casino, slots, table games, and sports betting. You do not move funds between separate wallets to switch modes. The current balance is displayed in the account header and updates after each transaction.
GCash and GrabPay are the configured deposit and withdrawal methods for Philippines-eligible accounts. Both appear in the payments section of your account dashboard. Deposit and withdrawal limits are shown at the point of transaction, not estimated here.
Slot and live table content comes from Pragmatic Play, CQ9, Habanero, JDB, and Joker. You can filter by studio inside the lobby. Where a studio publishes RTP data for a title, that figure is shown on the individual game screen before you start.
Transaction history, current offers status, wallet balance, and support ticket records are all in the account dashboard. Any time an FAQ answer says to check your account, that is the specific screen it means — accessible after login from the main navigation.
These are the questions new accounts ask most often — covering deposits, game modes, account access, and support. If your question is not listed here, the live chat and email channels described in the support section above are the fastest way to get a direct answer from our team.
After logging in, go to the payments section of your account dashboard. Select GCash or GrabPay from the available rails, enter the amount you want to add, and follow the verification steps shown on screen. Deposit references are displayed before you confirm the transaction.
Live casino tables — like Golden Baccarat Live — run on a real-time dealer schedule. You join between rounds and bet within a countdown. Slots like Candy Baby run only when you interact, so pace is fully in your hands. Both modes use the same account wallet.
Your full transaction history — covering every deposit, withdrawal, and game category — is in the account dashboard after you log in. It lists each transaction by date, amount, method, and status. No separate panel is needed for different game modes.
Access to 7spino depends on local law and is available where local law permits. GCash and GrabPay are configured specifically for Philippines-eligible accounts. Check the account registration page for the current eligibility criteria shown in your region.
RTP figures are shown on the individual game screen where the publishing studio — such as Pragmatic Play, Habanero, CQ9, JDB, or Joker — has made that data available. We do not publish estimated or averaged RTP numbers on category pages or in the FAQ.
Open the live chat from your account page and describe the transaction — include the amount, the date, and the GCash reference number if you have it. For cases that need a document review, email support with your account details and a screenshot of the transaction confirmation.