Mobile / Sports
This policy explains exactly what data 7spino collects when you open an account, how we store it, and what choices you have over it. Availability of our platform depends on local law and is open only where eligible under your region's rules.
When you create an account on 7spino, we collect the information you enter directly — your name, contact details, and the e-wallet credentials you link for transactions through GCash or GrabPay. We also collect session and device data automatically: browser type, screen resolution, and the pages you visit inside the lobby. This helps us keep the account dashboard working correctly on your device and detect unusual access patterns. Transaction records tied to your GCash or GrabPay deposits and withdrawals are retained for the period required by applicable law in eligible regions. We do not sell this data to third parties for marketing purposes. Where we share data with payment processors — such as those that operate GCash or GrabPay rails — it is shared only to complete the transaction you started and no further. Cookies placed on your device allow the lobby to remember your last game session and your preferred language setting. You can clear these through your browser settings at any time, though doing so will reset those preferences. Our retention schedule is reviewed periodically, and the current state of what we hold about your account is accessible after you log in.
Not every service you reach from 7spino falls under this policy. Understanding the boundaries helps you know where to direct questions about your data and where separate terms apply.
Registration details, login history, game activity in the lobby, and your account wallet balance all fall inside this policy. Changes to any of these records are handled through your account settings or via our support channel.
When you move funds through GCash or GrabPay, the transaction passes through the e-wallet provider's own network. Their privacy terms govern the data held on their side; our policy covers only the record we retain in your 7spino account.
Game content supplied by studios available in the lobby — such as Pragmatic Play or CQ9 titles — is delivered through those providers' systems. Data generated inside a game session may be processed by the studio under their own data terms, separate from ours.
Any external link you follow from our pages — including app stores, payment provider pages, or support forums — takes you outside the scope of this policy. We do not control or take responsibility for data handling on those external destinations.
You have real, actionable choices over the data we hold. You can review a summary of the personal information tied to your account by logging in and opening the account settings page — the current record is displayed there, not in a separate request queue. If any detail is wrong — a phone number, an e-wallet reference, or a name spelling — you can correct it directly in the editable fields shown in settings, or raise a correction request through our support channel if the field is locked. If you want to know specifically what data we hold beyond what the dashboard shows, or if you want to request deletion of your account and associated records, send the request to our support contact with your registered account identifier. We will confirm receipt and follow the process required under applicable law for eligible regions. Where deletion affects transaction records we are legally required to retain, we will explain the limitation clearly in our reply.
Log in and open account settings to see the personal data currently held. The display is live — it reflects your actual record at the time you look, not a cached snapshot.
Edit unlocked fields directly in settings. For fields you cannot edit yourself — such as a linked GCash number after verification — contact support and we will guide you through the correction process.
Any question about what we hold, how long we keep it, or who it has been shared with can be sent to our support team. Include your account identifier so we can pull the right record without delay.
Send a deletion request to our support channel. We will confirm what we can remove immediately, and we will explain clearly any records that must be retained under applicable law before we close the account.
If any part of this policy raises a question you cannot resolve through your account settings, our support team handles data and privacy matters directly. Use the channel most convenient for you — all routes go to the same team.
Open the chat widget inside the lobby while logged in. Identify your query as a privacy or data matter so the agent can route it to the right person without a transfer.
Send your privacy request to our support email address listed on the Contact page. Include your registered account identifier and a clear description of the data matter you are raising.
Many data actions — reviewing records, updating contact details, adjusting cookie preferences — can be completed without contacting us at all. Log in and check account settings first for the quickest path.
Protecting your account data is an operational requirement, not an afterthought. Here is how we handle the areas that matter most to your privacy.
Access to your account requires the credentials you set at registration. If we detect a login pattern that looks unusual — a new device, an unfamiliar location — you may be asked to verify before access is granted. The verification step is shown in your account on the relevant screen.
We use cookies to keep your lobby session active, remember your last viewed game category, and store your language preference. You can clear or block cookies in your browser settings at any time. Blocking them may cause some account features to reset on each visit.
We keep your account data for as long as the account is active and for the period required after closure under applicable law in eligible regions. Transaction records linked to GCash or GrabPay activity are part of that retained set. The current retention schedule is available on request through our support channel.
When this policy changes in a way that affects your rights or how we handle your data, we will notify you through the contact address on your account before the change takes effect. The date of the last update is shown at the bottom of this page.
These are the questions we hear most often about how we handle account data and what your rights are under this policy.
We collect the details you enter at registration — name, contact information, and the e-wallet reference you link for GCash or GrabPay transactions. We also collect session and device data automatically to keep the lobby and account dashboard working correctly on your device.
Yes. Log in and open account settings to view the personal information currently on record. For a more detailed breakdown of everything we hold — including historical session data — send a request to our support team with your account identifier and we will respond as required under applicable law.
We share only the data needed to process the specific transaction you initiated. That means your account identifier and the transaction amount are passed to the e-wallet provider's network to complete the deposit or withdrawal. We do not pass browsing history, game activity or any other account data to payment providers.
Unlocked fields — such as your contact number or email address — can be edited directly inside account settings after login. If the field is locked because it was verified at registration, contact our support team through live chat or email and we will walk you through the correction process for that specific field.
We retain records for the period required by applicable law in eligible regions after an account is closed. Transaction records linked to GCash or GrabPay activity are part of that retained set. The exact retention period depends on the applicable rules for your region; contact support to ask about your specific case.
If we make a change that affects your rights or how we handle your data, we will notify you at the contact address on your account before the change takes effect. Routine clarifications that do not alter your rights may be updated without advance notice; the date at the bottom of this page always reflects the current version.