Mobile / Sports
These Terms & Conditions set out the rules that apply every time you access 7spino, place a wager, or move funds through GCash or GrabPay. Read them before you open an account — they define what we owe you, what you agree to, and how either side can raise a concern.
By completing account registration and accessing the 7spino lobby — whether you are browsing live dealer tables, self-paced slots, or the sportsbook — you confirm that you have read and accepted these Terms & Conditions in full. Access and eligibility depend on local law and are available only in regions where such activity is lawfully permitted. We may update these Terms from time to time. When we do, the revised version is posted at this address and takes effect immediately on publication. Continuing to use the platform after an update means you accept the changes. If a specific update affects account-level rights in a material way, we will give you notice through your registered contact channel before the change comes into force. Payment actions conducted through GCash or GrabPay are also subject to the terms of those respective e-wallet providers. Our Terms govern what happens on the 7spino side of the transaction — account crediting, wallet balances, and the recorded transaction history visible after login. Any dispute that originates within the e-wallet provider's own systems is handled under their terms, not ours. Where a conflict exists between an older version of our Terms and the current published version, the current version applies.
These Terms & Conditions draw a clear line between what falls inside our policy and what sits with a third-party provider. Understanding the boundary saves time when you need to raise an issue.
Everything you do after login — opening a game, placing a bet on a live table, checking your wallet balance — falls within these Terms. Account creation, credential management, and session activity are all governed here.
Deposits and withdrawals processed through GCash or GrabPay are covered on the 7spino side: the amount credited to your account wallet, the transaction record shown after login, and any dispute raised about an account balance.
Game titles, live dealer streams, sportsbook markets, and all other content presented inside the 7spino lobby fall within this policy's scope. We source game content from studios in our catalogue; content accuracy is our responsibility to you.
GCash and GrabPay operate under their own terms. Game studios supply content only; their separate terms govern their software. If an issue starts and ends entirely within a third-party system, their terms apply, not ours.
These Terms give you concrete steps — not just passive rights. After login, your account dashboard shows the full transaction history for every GCash or GrabPay movement, so you can check any entry at any time without contacting support. If a record looks wrong, you have the right to raise a correction request directly through the support channel described in the next section. You can also update your registered contact details — email address and phone number — from the account settings screen. Keeping these current matters because policy notices, session alerts, and support replies go to the contact on file. If you want to understand how a specific term applies to your situation, our support team can walk you through the relevant clause in plain language. Requests to close an account are handled through the same support path and are processed in line with the steps shown in your account settings.
Your full transaction history — deposits, withdrawals, and wager results — is visible in the account dashboard after login. You do not need to contact support to access it.
Update your registered email or phone number from the account settings screen. Accurate contact details ensure you receive policy notices and support replies without delay.
If any clause in these Terms is unclear, contact support and reference the specific section. We will explain how it applies to your account in plain, straightforward language.
Submit a closure request through the support channel. The steps and any outstanding balance process are shown in your account settings; follow those fields exactly to complete the request.
If you have a question about how a specific clause applies to your account — or if something in your transaction history does not match what you expected — reach out through one of these channels. Include your registered account email and a brief description of the issue so we can locate the right record and respond accurately.
Start a live chat session from the support icon visible on every page inside your account. Mention the Terms clause or transaction reference so the agent can pull the correct record.
Send a written query to our support email address listed in the account help section. Email is the right path for detailed questions about a specific Terms clause or a formal correction request.
The Help Centre inside your account covers the most common Terms questions in structured form. Check there first — many clause queries about GCash deposits or wallet balances are answered without needing to open a ticket.
Account security and data handling are part of the same Terms framework that covers your gameplay and transactions. Here is how we approach each area.
We collect only the information needed to operate your account — registration details, transaction records, and session activity. This data is used to verify your identity, process GCash and GrabPay movements, and respond to support queries. We do not sell your personal data to third parties.
We use cookies to keep your session active, remember your lobby preferences, and measure how pages are used. You can manage cookie settings through your browser; blocking functional cookies may affect how the account dashboard and login flow behave.
Your account credentials are your responsibility to keep confidential. If you suspect unauthorized access, contact support immediately via live chat. We recommend using a unique password not shared with your GCash or GrabPay account for an extra layer of separation.
Transaction and account records are retained for the period required under applicable law. To request a copy of your records or ask about the retention period that applies to your account, send a written request through the support email channel listed in your account settings.
These are the questions we hear most often about how the Terms & Conditions work in practice.
They take effect the moment you complete account registration. Accessing the lobby, placing a bet, or making a GCash or GrabPay deposit all happen under the Terms already in force. You can read the current version at this page address before completing registration.
The updated version is posted here and applies immediately. For material changes affecting account rights, we send notice to your registered contact before the change takes effect. Continuing to use the account after the update means you accept the revised Terms.
Yes — on the 7spino side. We cover account crediting, wallet balances, and the transaction record shown after login. Anything that happens inside the GCash or GrabPay app itself is governed by those providers' own terms, not ours.
Open the transaction record in your account dashboard after login, then contact support via live chat or email with the transaction reference. Include your registered email address. We will review the record against the logged data and respond with the outcome.
Yes. Send a written request through the support email channel listed in your account settings. State clearly what records you are asking for and the time period. We will respond in line with the retention and disclosure rules that apply under local law.
Yes. The same Terms apply regardless of how you access the platform — mobile browser, desktop, or any other method. Access and eligibility still depend on local law and are available only in regions where such activity is lawfully permitted.