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These legal terms govern how your account, transactions and personal data are handled on 7spino. Access to the platform depends on local law and is available only where permitted in eligible regions, including supported areas in the Philippines.
Our legal terms apply to every interaction you have with 7spino — from the moment you register an account through to how you fund it using GCash or GrabPay, how you browse the lobby, and how we store the records tied to your activity. The terms are not a static document; when we update them, the revised version takes effect from the date we publish it on this page. We will not apply changes retroactively to completed transactions already settled to your account wallet. Where a section of these terms conflicts with local law in the Philippines or another eligible region, the legally applicable rule takes precedence. We do not claim authority over disputes that fall outside the platform's direct operations — for example, disputes arising between you and a payment provider such as GCash or GrabPay are governed by those providers' own agreements with you. Our obligation is to process your request accurately and pass it to the relevant channel. If any single clause in these terms is found unenforceable, the remaining clauses continue to apply in full. Questions about specific clauses can be directed to our support team, whose contact paths are listed further down this page.
Deposits and withdrawals processed via GCash follow both our transaction policy and GCash's own service terms. Raise disputes first with 7spino support, then with GCash if the issue originates on their end.
GrabPay transfers operate under a shared responsibility model. 7spino records the instruction you submit; GrabPay executes the transfer. Keep both transaction IDs when you raise a query.
Funds held in your account wallet are subject to our transaction and dormancy terms. The current balance and transaction history are visible at any time after you log in to your account dashboard.
Understanding the boundary of these terms helps you know which channel to contact when a question arises. Our policy covers your account and what happens on the platform directly. It does not extend to third-party services that operate under their own separate agreements.
Login, registration, password resets and session activity fall within this policy. We record these events in your account log, accessible after login. Any access dispute should be raised with our support team using the contact paths on this page.
Deposits and withdrawals processed through GCash or GrabPay are within scope for our records and dispute process. We hold the transaction instruction you submitted; the transfer itself is processed by the payment provider under its own terms.
Game content delivered by studios such as Pragmatic Play, CQ9 and Habanero operates within our platform under content agreements. Queries about a specific game outcome should come to us first; studio-level technical disputes are escalated by us on your behalf.
Links to external sites, payment provider portals or identity verification services are outside our direct policy scope. We do not control those services, and their privacy and terms documents govern your use of them independently of this policy.
You have specific, actionable rights in relation to the data and account records we hold. Reviewing your activity is straightforward: log in and open the transaction or session history section of your account dashboard, where all recorded events are listed with timestamps. If you find a detail that is incorrect — a name, contact number or linked e-wallet — you can submit a correction request through the account settings page or by contacting support directly. Raising a formal question about how your data is handled is a separate path from a routine support query. Use the policy contact address listed in the support section of this page and state clearly which record or clause you are asking about. We acknowledge receipt and follow the process described in the relevant section of our full policy document. If you want to request that a record be removed or restricted, outline the specific record and the basis for your request. We review each request against our retention obligations before responding.
Log in and open the account dashboard to see your full transaction and session history. Records are listed chronologically and include the payment method used, such as GCash or GrabPay, and the amount processed.
Update your contact information or linked e-wallet details through account settings. If a field is locked, raise a correction request with support and include the current and correct values so the update can be verified.
Policy questions go to the contact address in the support section below. State the specific clause or record you are asking about. Routine account help and policy questions are handled by separate queues, so address each to the right channel.
For transaction disputes involving GCash or GrabPay, supply both the 7spino transaction reference and the payment provider's reference. This lets us trace both sides of the transfer without delay.
Policy and account queries go to different channels. Use the path that matches your need and include the relevant reference numbers to keep your query on the right track.
Open the chat widget from any page on 7spino. Suitable for account access questions, transaction status and general policy clarifications. Have your account ID and any transaction reference ready before you start.
For formal policy requests — including data correction, record review and dispute escalation — email our support address. Include your registered account details and a clear description of the record or clause you are referencing.
Many policy-related actions, including reviewing your history and updating contact details, are handled directly inside your account. Log in and check the settings and activity sections before raising a separate query.
Our approach to data and account security is built around the minimum necessary — we collect what your account requires and hold it for as long as our obligations demand, not indefinitely. The specifics of what we hold and why are detailed in the full policy document, accessible from your account dashboard after login.
We collect account registration details, transaction records and session data. Payment details for GCash and GrabPay are passed directly to those providers; we do not store full payment credentials on our servers. Your data is used only for account operation and compliance obligations.
We use session cookies to keep you logged in and functional cookies to remember account preferences. Analytics cookies help us understand which parts of the lobby you use so we can improve navigation. You can review cookie settings in your browser at any time.
Access to your account requires the credentials you set at registration. If you suspect unauthorised access, change your password immediately through account settings and contact our support team via live chat or email. We do not ask for your password in any support conversation.
We retain account records for the period required by our operating obligations. When retention periods end, records are deleted or anonymised. If these terms change, the updated version is published here with the effective date shown at the top of the document.
These are the questions we hear most often about how these terms work and what options are available to you.
The full policy document is linked from the footer of every page on 7spino and is also accessible from your account dashboard after login. We keep the published version current; the effective date at the top of the document tells you when it was last updated.
Our terms cover the transaction instruction you submit through your account. GCash and GrabPay execute the transfer under their own service agreements. If an issue arises, raise it with 7spino support first using both the platform reference and the payment provider reference so we can trace it accurately.
Yes. Send a written request to our policy support email, including your registered account details and a clear description of what you are asking for. We will acknowledge the request and follow the process outlined in the relevant section of our policy document.
Closure ends your active session and lobby access, but we are obliged to retain certain records for the period required by our operating obligations. After that period, records are deleted or anonymised. The specific retention periods are stated in the full policy document.
When we update these terms, the revised document is published on this page with the new effective date shown at the top. We do not apply updated terms to transactions that were already completed before the effective date. Check this page periodically if you want to track changes.
Access depends on local law and is available only where permitted in eligible regions. If you are in a supported region in the Philippines, you can register and use the platform. We do not make claims about specific licences or authorities beyond what is stated in our full policy document.